Delivery & Refund Policy

1. What We Deliver

All services provided by Isseys Capital are digital in nature, delivered through your online account. This includes:

• Platform Access: Delivered immediately upon successful account registration and email verification
• Live Market Data & Charts: Available in real time once your account is active
• Deposit Confirmation: Delivered via email notification within 1–3 business days of fund receipt
• Trade Account Activation: Broker account credentials delivered to your registered email after IB referral processing (1–2 business days)
• Transaction History & Statements: Available immediately in your dashboard
• Support Responses: Delivered via email within 24–48 business hours

2. Service Delivery Timelines

Service	Delivery Method	Delivery Time	Status
Account Registration	Email + Dashboard	Instant	Instant
Deposit Processing (Bank Transfer)	Email Notification + Account Credit	1–3 Business Days	Processing
Withdrawal Processing	Bank Transfer	2–5 Business Days	Processing
IB Broker Account Opening	Email (broker credentials)	1–2 Business Days	Processing
KYC Verification	Email Confirmation	1–3 Business Days	Processing
Customer Support Response	Email	Within 48 Hours	Guaranteed

Business days are Monday to Friday, excluding Maldivian public holidays. Delivery times may be extended during high-volume periods.

3. Deposit Delivery Process

When you make a deposit via local bank transfer:

• Transfer funds to our designated bank account and submit your deposit request with the transfer reference on the Platform
• Our team manually reviews and confirms the receipt of funds
• You receive an email confirmation once the deposit is credited to your account
• Your account balance is updated in your dashboard

If you have not received a confirmation within 3 business days, please contact us at support@isseys.com with your bank transfer reference.

4. Refund Policy

As a digital financial services platform, our refund policy is as follows:

Platform Access Fees: If Isseys Capital introduces any subscription or service fees in the future, a full refund will be available within 7 days of payment if you have not used the service.

Deposits: Deposits made to your Isseys Capital account are held for trading purposes. Refund/withdrawal of deposited funds is available at any time, subject to:

• Completed KYC verification
• No pending trades or positions
• Standard withdrawal processing time of 2–5 business days
• Withdrawal fees (if any) as displayed on the Platform at the time of request

Trading Losses: Losses incurred through trading activity are not refundable. Trading involves risk and all market outcomes are final.

Duplicate Payments / Errors: If you accidentally make a duplicate deposit or payment, contact us immediately at support@isseys.com. We will investigate and refund duplicate amounts within 5 business days.

Unauthorized Transactions: If you believe an unauthorized transaction has occurred on your account, contact us immediately. We will investigate and take appropriate action, which may include account freezing, investigation, and refund where applicable.

5. How to Request a Refund or Withdrawal

• Log in to your account at isseys.com
• Navigate to your Dashboard and select "Withdraw"
• Enter the withdrawal amount and your bank account details
• Submit the request — you will receive an email confirmation

Alternatively, contact us at support@isseys.com for assistance.

6. Non-Delivery Claims

If a service was not delivered within the stated timeframe, please contact us at support@isseys.com with:

• Your registered email address and account username
• The service requested and the date of request
• Any reference numbers (bank transfer reference, transaction ID, etc.)

We will respond within 24 business hours and resolve delivery issues within 5 business days.

7. Contact

For all delivery and refund enquiries:

• Email: support@isseys.com
• Website: isseys.com
• Business: BRO SKRILL COMMUNITY.COM, Maldives