Click Register on the homepage, fill in your full name, email and password. You will receive a confirmation email. Once verified, you can log in and start trading.
How do I reset my password?
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Go to the Login page and click "Forgot Password". Enter your registered email and we will send you a password reset link.
Do I need to verify my identity (KYC)?
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For security and compliance purposes, identity verification may be required before processing withdrawals. You may be asked to upload a copy of your National ID or Passport.
What payment methods are available for deposits?
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We accept deposits via BML (Bank of Maldives), MIB (Maldives Islamic Bank), STO People's Choice, HSBC Maldives, and USDT cryptocurrency (TRC-20, ERC-20, BEP-20).
How long does a deposit take to reflect?
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Bank transfers (BML, MIB, STO) are manually verified and typically approved within 1–4 hours during business hours. USDT deposits are confirmed after blockchain confirmation, usually within 15–30 minutes.
Is there a minimum deposit amount?
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The minimum deposit is MVR 100 or equivalent in USD. There is no maximum deposit limit.
How do I withdraw my funds?
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Log in and go to Dashboard → Withdraw. Enter your bank account details and the amount. Your withdrawal request will be reviewed and processed within 1–24 hours on business days.
How long do withdrawals take?
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Bank withdrawals are processed within 1–24 hours. USDT withdrawals are sent within 1–2 hours after approval. You will receive an email notification once your withdrawal is processed.
Are there any withdrawal fees?
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isseys.com does not charge withdrawal fees. However, your bank may apply their own transfer fees. USDT withdrawals may have a small network gas fee depending on the blockchain.
Which markets can I trade on isseys.com?
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You can trade Gold (XAUUSD), Oil (USOIL/UKOIL), Silver (XAGUSD), and 40+ Forex pairs including EUR/USD, GBP/USD and exotic pairs. All trading is executed through our regulated broker partners OANDA and Exness.
Does isseys.com hold my trading funds?
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No. isseys.com is an introducing broker and does not hold client funds. All trading accounts and funds are maintained with our regulated broker partners (OANDA and Exness) who are globally licensed.
Can I use a demo account before trading real money?
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Yes! Click "Try Free Demo" on the homepage to practice with virtual funds before committing real money. Demo accounts are free and unlimited.
Is my account and money safe?
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Yes. isseys.com uses encrypted connections (HTTPS), secure password hashing, and session protection. Your trading funds are held with globally regulated brokers (FCA, ASIC regulated), not on isseys.com directly.
What should I do if I suspect unauthorized access to my account?
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Immediately change your password and contact us via WhatsApp or email at support@isseys.com. We will temporarily freeze your account while we investigate.
CONTACT SUPPORT
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